Online Ordering

Shopping

You can view all of our products on our website. In collections, our products are sorted by supplier, such as Rachel Ellen and Cinnamon Aitch. In departments, our products are sorted by category, such as Everyday Cards and Stationery. 

Once you have selected a collection or department, you can view the products as a grid or as a list. Either way allows you to add a product directly to your basket or wish list, or to click on an individual product to view a larger image. Remember, the minimum order per item is 6 and items must be ordered in multiples of 6 (for example, 12, 18, 24).

After you have added an item to your cart you can continue shopping or checkout. Click on your cart at the top right of the page to view your cart or to checkout.

Prices

All prices are per item and are in Canadian dollars, not including tax. Prices are updated from time to time and are subject to change without prior notice, although when possible we try to notify customers. All products are shipped at the price in effect at the time the order was placed.

Check Out

Once you begin the check out process, you will be asked for your billing and shipping addresses. The default addresses are those saved in your account. If you need to change your address, please visit your address book to update your details.

Next, you will be asked about a shipping date. You can place your order for immediate shipping or future shipping. Please see shipping for more information, including charges, timelines, and multiple orders.

Third, you will be asked for a Purchase Order number. Please complete this if applicable to you. If not, please leave it blank. 

In the last step of the check out process, you will be able to view your order and make any changes. Please note that payment is taken separately from the web ordering process through our operations system.

When you are happy with your order, click ‘place order’.  You will see a confirmation message and be given the option of printing your order confirmation. This confirmation is an acknowledgement that your order has been placed through our website. Orders are processed separately via our operations system. You will receive an invoice once we have processed and confirmed your order in our operations system.

You can go back to an earlier step at any time in the checkout process by hitting the ‘back’ button or exit the checkout process by choosing a link at the top of the page.

Order Processing

After submitting your order on our website, you will receive a confirmation email. The order will also appear in your account. This email confirmation is an acknowledgement that your order has been placed through our website.

After your order is submitted, your agent and the head office are notified. We will then start processing your order, which happens separately via our operations system. 

If your order is for immediate shipping, our first step is to check stock availability. Next, we fill and ship your order. Tax and shipping charges will be calculated and applied at this time. An invoice will be shipped with your order and emailed to you.

If your order is for future shipping, we will log your order into our system. At this point your order is considered to be a firm order. Tax and shipping charges will be calculated and applied when we ship your order. An invoice will be shipped with your order and emailed to you.

Note that you can check the status of your order at any time by logging into your account.