shipping

Single and Multiple Orders

Each order that is placed through our website will be packaged, shipped, and invoiced as a single order. If you would like your order to be split up into parts with different shipping dates, then you must create an individual order for each part. 

Timelines

For immediate orders, we aim to ship within 3 working days from the date of receipt. Many orders leave the next working day, but delays do occur due to exceptional circumstances. We will contact you in the event of a delay or if we need to discuss your order with you.

During the check out process, you will have the option of specifying a later ship date for your order. We will endeavour to send your order on or near this date. We will contact you if we need to adjust your requested ship date by more than 10 business days.

Carrier

Our carrier of choice is CANPAR. We will use Canada Post if you are in a remote location. Once your order has shipped, CANPAR or Canada Post will email you with tracking information. 

Charges

1. There is a minimum charge of $ 25.00 for shipping on all orders. 

2. An order is a single shipment sent to a single address within Canada. 

3. Shipping is for the customer’s account. 

4. The amount varies but seldom exceeds 10% of the order value; exceptions are remote locations where we will consider the best option and contact you prior to shipping. 

5. On orders over $650.00 per delivery address and per shipment, we charge only the minimum of $25.00, and we pick up the balance of the shipping cost. 

Please note that we reserve the right to adjust our shipping policy, including shipping charges and times.